1. When I'm the listener, I will listen carefully for intent and for content.
2. Before I begin to speak, I will understand my WHY, WHAT and HOW.
3. When I speak, I will strive to be clear, concise and compelling.
These principles apply equally to written and oral communication, and at the enterprise level, in the professional sphere, and with your near and dear.
Norman Bowley teaches the Alignment Doctrine and the Client Code-- secrets to building the professional practice you and your clients deserve.